The quick rules that keep your Mycleaners experience smooth

If the original bill is lost or could not be produced at the time of delivery, the delivery of the processed article shall be made to the owner only after verifying his/her credential. You can also regenerate it through the website or App.

If not satisfied with the quality of any service offered, customers should get in touch with the store or the company within 24 hours for resolution.

Customers are requested to examine the articles at the time of delivery; we would not be held responsible for any damages that are found after delivery of processed articles.

We are not responsible for fastness, color bleed, color running, shrinkage, damages to embellishments or embroidery work on the articles during processing. We would be putting in our best efforts to remove any stains or unwanted marks on the clothes; however we cannot guarantee 100% removal of stains or marks. Customers will have no claim whatsoever or no rights to ask for deduction in processing charges on account of this.

We put in our best efforts to ensure timely pick-up and delivery; however there might be incidents beyond our control or incidences of Force Majeure where we are unable to stick to the timelines. In such cases, customer cannot claim any compensation, refunds or any reduction in charges.

We will do everything that we can to return your garments to you in perfect shape. In the rare occasion that a thing disappears or is harmed during the cleaning procedure, we will provide reimbursement up to the maximum of 7-10 times of the service value, as per our terms and conditions.